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Services

Quickturn

Providing a Faster and More Effective Customer Service

With Quickturn, you optimize the administration of any customer service department through the management and generation of digital ticket turns.

What's Quickturn?

Quickturn is a management software to generate digital turns. It is compatible with almost any operating system and device, its objective is to facilitate and optimize the response of customer service departments among several types of businesses, it is optimized to provide faster and more effective response, making users feel satisfied with the speed and convenience of the service.

Features

On screen display

Customers will be able to see their digital turns through the screen or on their mobile devices with the installed App, facilitating the service.

QR code

Generates a QR code to monitor the turns while outside the facilities or place of processing.

Service Totem

Generates automatically the digital turns according to the client's requirements and digitally on almost any mobile device.

Alerts

Notification system and reminders of service and appointment scheduling.

Appointment scheduling

Built with internal and external support.

Multiple Services

Generate digital turns for multiple services and set the parameters for each of them.

Whatsapp Maxisale

We convert your WhatsApp into your best sales channel!

— Potentiate and automate the interaction with your customers.
— Create your own commercial catalog.
— Manage reports and statistics.

For customers orders

After locating the restaurant menu link on social networks, by word of mouth, through a friend or by scanning a QR code you will be able to place the order with the online menu, then, you will be able to send the order directly to the restaurant's WhatsApp.

For business owners

The process begins when they hear a new message on their WhatsApp. They will be able to ask for details of the order and the delivery address. The restaurant can also inform how long it will take to deliver the order.

Features

Payment methods

Accept payment on delivery or receive payments directly through a payment link.

Start selling

Create your product catalog, and start receiving orders on your phone via WhatsApp.

Orders View and Analysis

Get a detailed report of your orders and earnings. Follow the growth of your business with us.

Know your customers

You will be creating a direct bound with your customer. A loyal customer that will know where to find you the next time.

Create your virtual catalog

Create your product catalog directly on our platform. Products updating, made Easy and simple.

Chat orders

You will receive the order on your WhatsApp. Continue the chat and complete your order. Take full advantage of our chatbot.

Connect learning

It is an online course marketplace with a pile of features that helps to run your online education business easily. This product helps instructors and students to get in touch together and share knowledge. Connect learning is based on real business needs, cultural differences and advanced user research, so this product covers your business requirements efficiently.

Discount Redeemer

It is an application that allows you to offer promotions and coupons so that visitors can redeem them at their preferred store. Configure discount percentages, 2x1, 3x1, free products when buying others and many other options.

Features

Customization

Customize the appearance, design and features of the product, giving you the flexibility to adjust them to your brand vision and business strategy.

Versatility

Follow your own commercial strategy, implement discounts, bonuses and promotions according to the brands agreements, establish the days and hours in which the promotion will be available so that users can redeem it.

Reports

Generate reports of what is sold in a period of time to the business, and allows the user to see how much money you have saved with used coupons.

Technician Control

It is an easy-to-implement platform that will allow you to manage your entire team of personnel on the street or in service. From generation of work orders, digital signatures of client compliance, generation of route sheets, GPS tracking. Gather solutions for each area/activity of the company (sales, on-site service, distribution, workshop, etc.)

Features

Planification

Automatically carry out the weekly, monthly, annual planning of tasks, work orders, technical service, technical visits, service visits. Coordinate the agendas, keep the traceability of the works and the history of the services.

Synchronization

The members of your team receive the day's route sheet on their mobile phone and can confirm the work carried out in real time, including registering photos and digital signatures.

Reports

Obtain information in quick-read automatic reports such as: start and end times of the working day, clients visited, time spent visiting clients, alerts for leaving the work zone, distances traveled and more.

Tech Stack

Book a meeting

Schedule a consultation and solve your doubts

Hire Talent

Which developer are you looking for?

Choose must-have skills for your candidate

Continue the process to access ready-to-hire developers

10+ Developers pre-selected already, but we have way more to offer

candidate photo

Gurwinder *****

IT Support Technician - Victoria

My resume provides a comprehensive overview of my professional journey, highlighting my diverse job experiences that have honed my skills and expertise. It also features educational background that complements my practical knowledge. Additionally, I have showcased my acquired skills that demonstrate my versatility and ability to contribute effectively.

candidate photo

Simon *****

UX UI Designer | Product Designer | Product Manager - Venezuela

Engineer oriented to the design of digital products. I am passionate about what I do, I focus on the details and the end user, applying ingenuity and capturing ideas for research, prototyping and development of solutions.

Perseverant, I adapt easily to everything, with great emotional intelligence and communication skills to face/solve problems, always ready to collaborate and smile at everything.

I look for new challenges that push me and allow me to improve my design, planning and leadership skills.

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Michael *********

Technical Support Expert - Victoria BC

Michael Shortreed
Customer Support Representative
3045 Eastdowne Road
Victoria BC, V8R 5S1
(250) 208-4419
[email protected]
SKILLS
Impeccable customer support ability, both in terms of understanding the underlying issues and being able to empathize and understand a customer’s needs.
Front and back end programming experience - Helps when troubleshooting
Experienced with remote work
Finding unique and creative solutions that others may overlook
EXPERIENCE
Founder of IT Mike, Victoria BC
March 2022 - Present
Started a small IT home support company to service clients in Victoria BC.
Customer Support Lead for HandCash, Remote
April 2021 - March 2022
Worked as Lead Customer Support for the popular Bitcoin wallet HandCash.
SCADA Software Support Analyst for Noralta Technologies, Calgary AB
October 2018 - July 2020
Maintaining and improving Noralta's inhouse software application designed for remote Oil & Gas well monitoring, data collection, and optimization by utilizing Microsoft Visual Studio for front end graphics design and back end programming using VB.net and C# against multiple SQL Databases.
Cryptocurrency Community Manager, Remote
September 2017 - October 2018
Admin within popular online community.
Working in high stress, high stakes environment managing a very diverse user base, settling disputes, and providing fast and accurate technical support to members with issues that would otherwise result in a loss of funds.

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Renato *****

Devops Engineer - Brazil, Sao Paulo

I’m passionate about automating processes, maintaining reliable systems, and helping developers deliver their
code.

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Luis *****

Project Manager / Full Stack Developer - Cali - Colombia

Luis Mario Lenis Gil                            

Full Stack Developer                                                                                                                               

[email protected]

https://www.linkedin.com/in/luis-mario-lenis-gil-64214189/

https://github.com/LMLenis

Electronics Engineer with studies in Full Stack Web Development, specialist in Engineering Management with more than 25 years of experience leading multidisciplinary teams in technological transformation projects. Certified in ITIL, PMP and SCRUM with knowledge in JavaScript, Express, Redux, React, Sequelize, NodeJs and SQL. Experience in network design, operating technological platforms and implementing voice and data solutions. English level: intermediate

PROJECTS

Full Stack Web Developer - Drivers                                                               sept. 2023 – oct. 2023

Full Stack Web Developer - Ecommerce https://etnia.vercel.app/

Academic experience. Henry Bootcamp

Design and develop a project that allows displaying cards with information brought from an API and a database. The application allows you to filter, sort, display details, search and create objects.


Front: React, Redux, JavaScript, HTML, CSS

Back: Express, Node, JavaScript

Database: PostgreSQL y Sequelize.

Tools: Git, Trello, Jira, Visual Studio Code, Slack, Discord

https://github.com/LMLenis/Proyecto-Drivers

PROFESSIONAL EXPERIENCE

Implementation and Optimization Manager                                                   jan. 2017 – nov. 2023.

Claro, Colombia

• Execute network growth, modernization and quality projects.
• Devise strategic planning for portfolio execution, ensuring projects meet schedule and are within budget.
• Lead the monitoring and conciliation of outsourcing contracts, guaranteeing compliance with service level agreements (SLAs).
• Lead multifunctional teams of more than 30 people.
• Technologies: RAN | Packet Core: 2G, 3G, 4G, 5G. Cable TV, Fiber: GPON, FTTH. TCP/IP protocol
 
Projects:
• Telco Cloud / Datacenter for network virtualization.
• Digital Centers of the Ministry of Information and Communications Technologies.
• Implementation of 400 mobile network sites and fiber optic deployment for more than 10 cities
 

Operation and Maintenance Manager                                                            may. 2005 - dec. 2016.

Comcel – Claro, Colombia

• Manage the operation, availability and reliability of the mobile network and Datacenter administration.
• Manage key performance and operation indicators (KPIs) of the network.
• Lead the implementation of a web application for quality management of the maintenance process with root cause identification and the continuous improvement cycle.
• Manage incidents and problem resolution.
• Coordinate software updates and change management ensuring service continuity.
• Prepare contingency plans and risk treatment.
 
Projects:
• Integration of the GSM/UMTS mobile network, including switch centers and access equipment.
 

Transmission Engineer                                                                                aug. 1998 – may. 2005

Comcel S.A., Colombia

• Manage preventive and corrective maintenance for the cellular and transport network.
• Develop knowledge of GSM and UMTS protocols, network architectures, and transport protocols (TCP/IP and SNMP).
• Carry out radio frequency planning and optimization tasks
 

PROFESSIONAL EDUCATION

● Full Stack Web Developer. Henry Bootcamp. 800 hours of theoretical-practical courses. 2023.
● Master in Environment and Renewable Energy. EUDE, Madrid. 2011 -2013
● Specialist in Engineering Management Systems. Pontificia Universidad Javeriana. 2001-2003
● Electronics and Telecommunications Engineer. Universidad del Cauca. 1990-1996
 

COMPLEMENTARY EDUCATION

●       Agile Certified Practicioner (PMP-ACP). 2023-03

●       Fundamentals of Programming with an Emphasis in Cloud Computing. 2022-08

●       SCRUM Triple Degree. 2019-03

●       Business Analysis Essentials. 2013-07

●       Business Process Management. 2013-05

●       Management Coaching. 2012-12

●       ITIL V3 Foundation. 2012

●       Management Skills and Change Management in Project Teams. 2012-11

●       Practical Methods of Predictive, Preventive and Corrective Maintenance. 2011-07

●       ISO 9001:2008. 2010-11

●       Management & Leardership Skills. 2010-10

●       Internal auditor ISO 27001. 2008-08

●       IT Risk Management. 2008-11

●       Balanced Score Card for Telecommunications Companies. 2007-05

 

CERTIFICATES

·        AWS Educate Introduction to Cloud 101

●       PMP (Project Management Professional)

●       SCRUM Master Professional Certificate (SMPC)

https://www.credly.com/users/luis-lenis/badges

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Julio *******

IT Specialist - Monterrey, Mexico

·      6 years of experience as IT Support Specialist

·      Experience in using tools such as:

-Service Now for creating, modifying and closing reports as well as tracking them

-Pure Cloud using to receive and make calls, receive emails and chats

-Service Manager for creating, modifying and closing reports as well as tracking them

-Remote Control Viewer and Log Me In used to take remote control and help end users perform activities, troubleshoot, install software, verify issues and so they can correctly diagnose the steps to follow

-Skype used for group conversations and also connect remotely to solve technical problems

-Active Directory used to find users, groups, computers, printers, shared folders, by name or description in a domain

·      Diagnose PC errors and provide technical support.

·      Access Management

·      Troubleshoot software, hardware and network issues.

·      Own and resolve reported issues and inquiries related to the application system.

·      Experienced to Conduct analysis and troubleshooting to understand and replicate reported system issues.

·      Experienced to Clearly communicate software problems to Software Development team, advocating for a quick resolution and root cause analysis so we continue to improve the customer experience.

·      Train end-users on how to setup and use Internal software, the Office 365 suite, work applications and client owned systems.

·      Configure and upgrade PC software and operating systems

·      Provide technical support over the telephone, email and chat.

·      Use of remote-support software to take remote control of end-user’s computers to troubleshoot, diagnose and resolve issues.

·      Provide excellence in customer service to client, their users and VIP´s.

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Angel *******

Frontend developer - Buenos aires - Argentina

I am a very proactive, result-oriented person very fond of friendly but at the same time fast-faced work enviroments.

I belive that the most important things in an organization is good comunication, responsability , and a culture that encourages people to grow professionally day by day.

Hard Skills:
NextJs , React, Shopify, SASS, Tailwind, Typescript, JQuery.

English level : C2 Proficent.
Backend skills: Shopify , Node JS, Mongo DB, MySQL, Firebase.

Contact me!: [email protected]

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Rommel ***** ********

Electronic Engineer - Unit 412 - 2854 Peatt Rd victoria , BC V9B0W3

.

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Rommel ***** ********

Project Manager - Unit 412 - 2854 Peatt Rd victoria , BC V9B0W30

-               Strategic planning and business development projects in the pre- sales area. Integration of leading commercial and marketing groups and individuals in the telecommunications and smart cities sector.

-               Training in e-commerce and web positioning, sales, and consultative selling. Public relations, internet sales, business development, and web consolidation.

-               Electronic Engineer with more than 21 years of experience in Telecommunications / IT Networking / Data Center / Power systems.

-               Excellent team player, collaborative, great project planning and execution.

-               Leadership skills to coordinate teamwork, partners, suppliers, and distribution channels.

-               Energetic, dynamic, enjoys challenges, and demonstrates deep analytical and strategic skills to facilitate operational and procedural planning.

-               Knowledge and experience in VoLTE, LTE, UMTS, GSM Networks, Lora Wan, WPAN, ZigBee, Cisco Routers and Switches, and Wi-Fi.

-               Strong analytical skills for consensus building and communication in software development and implementation of IT solutions.

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Maria ***** *****

Administrative Assistant - Argentina

Hello my name is Belén, I’m from Argentina, Buenos Aires. I’m 21 years old and I graduated from highschool in 2020. I went to a bilingual school for many years and then I did the last years of school in a different one.  I  worked in customer service for 2 years at a phone repair, assisting costumers both online and personally. Im currently working at a  nail salon as an administrative assistant coordinating and scheduling appointments, handling all customer interactions including walk-ins, email, phone and fax interactions. I consider some of my skills to be good communication, scheduling, time management, great social media knowledge, software expertise, editing, spelling and grammar. I aspire to have the opportunity to be part of this company to continue developing personally, intelectually and professionaly. 

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