Hiring Directly Vs. Nearshore Services

A Comparative Guide for Technology Directors

INTRODUCTION

The demand for software development talent continues to outstrip supply, pushing technology leaders to explore various hiring models. Direct hiring and nearshore services are two prominent options, each with its own set of advantages and challenges. Understanding these can help technology directors align their hiring strategy with their organization’s needs and objectives.

DIRECT HIRING

Direct hiring involves recruiting individual employees to work as part of the in-house team. This approach is traditionally favored for its potential to build a dedicated, stable workforce.

ADVANTAGES

CHALLENGES

NEARSHORE SERVICES

Nearshore services involve partnering with companies in geographically close regions to source talent or complete projects. This model is gaining popularity for its flexibility and cost-effectiveness.

ADVANTAGES

CHALLENGES

EXECUTIVE SUMMARY

Technology leaders face critical decisions when expanding their teams or sourcing talent for projects. Choosing between direct hiring and engaging nearshore services involves evaluating multiple dimensions, including costefficiency, talent pool access, operational control, and alignment with strategic goals.

This checklist presents a structured comparison to make informed decisions.

CHECKLIST FOR DECISION-MAKINC

When evaluating whether to hire directly or opt for nearshore services, consider the following factors:

CONCLUSION

The choice between direct hiring and engaging nearshore services is multifaceted, requiring a strategic approach that considers both immediate needs and long-term objectives. By carefully evaluating the advantages and challenges of each option, technology directors can make decisions that enhance their team’s capabilities, foster innovation, and drive competitive advantage.

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Carlos *********

Software Developer Java | Vue - Venezuela

💻 Computer engineer, and Developer by passion: Web & Desktop Applications Developer.
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Skills:
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Backend: Java (Spring boot), Nodejs (Nestjs, Express). I have also done some projects with PHP.
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Frontend: VueJS, (Vuex, Vuetify, Nuxt), Angular, SCSS, JavaScript Vanilla, jQuery, Ajax, WordPress, Bootstrap, HTML5, CSS3.
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Desktop Applications: Java Swing.
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Databases: MySQL, SQLite, MongoDB, PostgreSQL.
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Others: Adobe XD, Figma, Word, PowerPoint.
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Creator of: https://controleducs.com/
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Check out my projects on Github: https://github.com/carlossilvestri?tab=repositories

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Michael *********

Technical Support Expert - Victoria BC

Michael Shortreed
Customer Support Representative
3045 Eastdowne Road
Victoria BC, V8R 5S1
(250) 208-4419
[email protected]
SKILLS
Impeccable customer support ability, both in terms of understanding the underlying issues and being able to empathize and understand a customer’s needs.
Front and back end programming experience - Helps when troubleshooting
Experienced with remote work
Finding unique and creative solutions that others may overlook
EXPERIENCE
Founder of IT Mike, Victoria BC
March 2022 - Present
Started a small IT home support company to service clients in Victoria BC.
Customer Support Lead for HandCash, Remote
April 2021 - March 2022
Worked as Lead Customer Support for the popular Bitcoin wallet HandCash.
SCADA Software Support Analyst for Noralta Technologies, Calgary AB
October 2018 - July 2020
Maintaining and improving Noralta's inhouse software application designed for remote Oil & Gas well monitoring, data collection, and optimization by utilizing Microsoft Visual Studio for front end graphics design and back end programming using VB.net and C# against multiple SQL Databases.
Cryptocurrency Community Manager, Remote
September 2017 - October 2018
Admin within popular online community.
Working in high stress, high stakes environment managing a very diverse user base, settling disputes, and providing fast and accurate technical support to members with issues that would otherwise result in a loss of funds.

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Antonio *****

Backend Developer - Brazil

Antonio Junior Souza Silva

Brasil [email protected] in/antoniojr-souza/
SUMMARY
An enthusiast of new technologies, I love to learn, explore and discover new places, ideas, methods, and subjects from various fields. Through education, technology, creativity, and innovation, I am always looking for personal and professional improvement. I believe that knowledge is one of the most valuable treasures that we can have, and that the challenges we encounter along the way make us better and stronger.

EXPERIENCE

Soware Engineer
uAppSistemas October2019-Present, Brazil • Providing services of system and process analysis, engineering, design, and architecture solutions.
• Development, documentation, maintenance, analysis, definition, and design of soware strategies and architectures aiming to achieve at least 85% documented.
• Ensuring high performance, scalability, and performance, aiming to meet the expectations defined by the client aiming to achieve at least 99.9% of uptime.

Soware Engineer
B-Yond August2022-October2023, CA,Quebec,Montreal • Develop AI-based network automation soware enabling Telcos to embrace web scale operational models as they move to 5G and Edge Cloud.
• Working to create solutions for Tier-1 Telco Operators using open-source technologies and cloud-based platforms.
• Working with data pipelines and MLOps to support Machine Learning Models that detect network anomalies and predict impact.
• Support analytics of such results to present on monitoring UI.

Soware Engineer
Necton May2021-August2023, BR,SãoPaulo • Acting in the product and systems innovation sector, providing systems and process analysis, engineering, design and solution architecture services.
• Development, documentation, maintenance, analysis, definition, and design of soware strategies and architectures aiming to achieve at least 85% documented.
• Ensure high performance, scalability and performance, aiming to meet the expectations defined by the client aiming to achieve 99.9% uptime.
• Implementing API's, Integrations and Web and Mobile applications.
• Performing requirements gathering and functionality demands to meet the company's sta.

Soware Engineer
TakeBlip October2019-August2023, BeloHorizonte,MinasGerais,Brasil.Remote • Building Chatbots for various messaging channels, such as WhatsApp, Telegram, Microso Team, Messenger, Email, SMS.
• Development, documentation, maintenance, analysis, definition, design of soware strategies and architectures aiming to achieve at least 85% documented.
• Ensuring high performance, scalability, and performance of Applications. Redesigned codebase for greater maintainability, productivity and scalability, resulting in cost savings of 37%. Developed/rigorously tested reusable code, reducing development time by 70%.

Mid-Level Systems Analyst
UnimedCampoGrande August2019-October2019, CampoGrande,MatoGrossodoSul,Brasil-Onsite • Acting as Systems Analyst, performing requirements gathering and functionality demands to meet the company's medical sta, aiming to cover 100% of requirements.
• Planning and management of demands to ensure proper compliance with protocols.
• Development, documentation, and maintenance in the company's information systems, aiming to achieve at least 85% documented.
• Daily experience with agile methodologies especially Scrum, Kanban and XP, performing all the rites described by Scrum, with planning, daily, retrospective and review meetings. Framework with tasks and backlogs organized within the Azure DevOps environment.

.Net Developer
DonBoscoCatholicUniversity May2018-July2019, CampoGrande,MatoGrossodoSul,Brasil-Onsite • Working in the sector of development of solutions aimed at the area of financial management of the university.
• Development and refactoring of Web and Desktop applications, aiming to achieve at least 85% documented.
• Performing requirements gathering and functionality demands to meet the company's sta, aiming to cover 100% of requirements.

Internship
PublicMinistryoftheStateofMatoGrossodoSul April2016-April2018, CampoGrande,MatoGrossodoSul,Brasil-Onsite • Acting in the systems' development sector, implementing solutions for parking entrance control systems, process control.
• Development and refactoring of functionalities of web systems for internal consumption of the MPE, aiming to achieve at least 85% documented.
• Performing requirements gathering and functionality demands to meet the company's sta, aiming to cover 100% of requirements.

 
EDUCATION

Computer Systems Analysis

Federal University of Mato Grosso do Sul • 2018

 

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Hiago ****** *******

Software Developer - Espirito Santo, Brasil

I am a software developer with 5 years of experience, and I am looking for backend or fullstack positions.
I don't have a special attachment to languages, however I have more experience with PHP/JS.

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Camilo **********

Biomedical engineer - Colombia

Hi this is Camilo from Colombia. I’m biomedical engineer and I’m really stuck in tech industry mainly for healthcare but also I like to develop user interfaces and AI algorithms for anything in order to get my people way more used to latest technology

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Vanessa ********* *******

Full Stack Developer - Bogota

I am a System Engineer oriented to Backend development and with Frontend skills. Self-motivated to learn new things every day, passionated about new challenges and software solutions.

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Deyvid *****

Full Stack Web Developer - Teresina, Brazil

Student of Analysis and Development of Systems at IFPI since 2011. Scholarship in New Zealand for nine months in 2014 where I took classes on Computer Science. Experience working with PHP (CodeIgniter/Slim), Javascript, AngularJS, Angular, Node, Typescript, NestJS, Swift, Android (Java), Java, and SQL.

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Deyvid ****

Full Stack Developer - Sao Paulo, Brazil

Hello there! I'm 24 years old and I've been passionate about technology since I was 13 years old. I've got interested in programming because of some games that I was usually playing, I wanted to create my own servers, in order to achieve this, I had to learn how to code, so I learned algorithms, starting with Java. Some years later I discovered the Web and got even more interested! Now, my main goal is to be a great developer, following good practices, writing readable and maintainable code. I'm the kind of developer that not only wants to know how to do something but why something is made that way, what happens behind a code/framework. I've been always improving my knowledge, I believe that you can always learn something new and you can always improve, do better. That's why I keep studying not only new subjects, technologies or frameworks but also mathematics, algorithms, new programming languages, clean code and etc. Portfolio: https://deyvidholz.dev
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Joaquin ******

Fullstack Developer - Argentina

Fullstack developer with 3 years in software development, specializing in backend while also enjoying frontend work. Experienced in a fast-paced startup culture, taking on diverse critical responsibilities and rapidly acquiring new knowledge. Adapted well under pressure, maintaining high-quality standards. Proactive and dedicated to bringing value to teams.

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Julio *******

IT Specialist - Monterrey, Mexico

·      6 years of experience as IT Support Specialist

·      Experience in using tools such as:

-Service Now for creating, modifying and closing reports as well as tracking them

-Pure Cloud using to receive and make calls, receive emails and chats

-Service Manager for creating, modifying and closing reports as well as tracking them

-Remote Control Viewer and Log Me In used to take remote control and help end users perform activities, troubleshoot, install software, verify issues and so they can correctly diagnose the steps to follow

-Skype used for group conversations and also connect remotely to solve technical problems

-Active Directory used to find users, groups, computers, printers, shared folders, by name or description in a domain

·      Diagnose PC errors and provide technical support.

·      Access Management

·      Troubleshoot software, hardware and network issues.

·      Own and resolve reported issues and inquiries related to the application system.

·      Experienced to Conduct analysis and troubleshooting to understand and replicate reported system issues.

·      Experienced to Clearly communicate software problems to Software Development team, advocating for a quick resolution and root cause analysis so we continue to improve the customer experience.

·      Train end-users on how to setup and use Internal software, the Office 365 suite, work applications and client owned systems.

·      Configure and upgrade PC software and operating systems

·      Provide technical support over the telephone, email and chat.

·      Use of remote-support software to take remote control of end-user’s computers to troubleshoot, diagnose and resolve issues.

·      Provide excellence in customer service to client, their users and VIP´s.

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